Hotel Policies

Smoking Policy

In compliance with legislation, smoking is only allowed on the outside of the building, and this must be at least 2m from a door or window.

A R 1,500.00 deep-cleaning fee for will be automatically levied if evidence of smoking in a hotel room or facility is found.

General Information

Check-in time is 14h00 and check-out time is 10h00.

The hotel has facilities to store luggage before check in or after check out.
A late check out can be arranged subject to additional charges

Forex accepted includes: Euros, Dollars and Pounds.

Credit cards accepted: Master, Visa, Diners and Amex.

Regrettably, no cheques will be accepted.

Rates

• Rates are per night and include 1% Tourism Levy
• Rates are quoted in ZAR
• Rates are inclusive of VAT (15% ZAR)
• Rates are subject to change without prior notice

Reservations: Visit our reservations page.

Deposit Policy

100% of the amount will be required within 72 Hours of booking in order to confirm your reservation.

Cancellation Policy

In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:

25% is non-refundable should your reservation be cancelled less than 30 days prior arrival
50% is non-refundable if cancelled less than 14 days and
100% is non-refundable if cancelled less than 7 days.

Only WRITTEN cancellations will be accepted.

Child Policy

• A Maximum of two children under the age of 12 years are allowed to share a room with parents in a Luxury room.
• Children sharing with parents are accommodated on roll out mattresses in the room.
• There is no accommodation charge for children under the age of 12 years sharing with adults. Children will be charged for at all meals, including breakfast.
• Children between the ages of 6 and 12 years can stay in their own room @ R950.00 per room per night, inclusive of Breakfast.
• Children 13 years and older may not share the room with their parents.
• No Children under 12 are allowed to stay in the Heritage Rooms. 
• Please note that there are no facilities for children under 10 in The Thistle Restuarant.
• Please note that due to the COVID-19 pandemic, the Children’s Play Centre will remain closed until further notice.

Pet Policy

The Royal St. Andrews Hotel, Conference Centre & Spa does not accommodate pets.